Customer Service

At Shreeji Store, customer satisfaction is our top priority. We are dedicated to providing excellent customer service and support. Below are the details on how you can reach us and the services we offer to assist you.

1. Contact Information

• Email Support:

  • Email: shreejistore@sgrs.org
  • Response Time: We strive to respond to all email inquiries within 3 working days, Monday through Friday.

2. Customer Service Offerings

• Order Assistance:

  • Help with placing orders, tracking shipments, and making changes to orders before they are processed.
  • Assistance with payment issues or questions.

• Product Information:

  • Detailed information about our products, including specifications, usage instructions, and availability.

• Return and Exchange Support:

  • Guidance on reporting damaged or defective items.
  • Assistance with processing replacements or refunds for eligible items as per our policy.

• Account Support:

  • Help with creating, managing, or recovering your Shreeji Store account.
  • Assistance with updating account information, including addresses and payment methods.

3. Frequently Asked Questions (FAQ)

Visit our FAQ section on the website for quick answers to common questions about shipping, returns, payment options, and more.

4. Feedback and Complaints

We value your feedback and are committed to improving our services. If you have any complaints or suggestions, please contact us through any of the above methods. We take all feedback seriously and aim to resolve any issues promptly.

Thank you for choosing Shreeji Store. We are here to help and ensure you have a great shopping experience.